Limit the End-User Portal to view ONLY a company created Service Catalog
Our company, like many others I'm sure, is loaded with computer challenged users. Having a way of ONLY allowing end users to see the Service Catalog we set up would be a benefit to not only our IT staff, but the end user as well, by limiting their interaction needed to get to the Service Catalog. If it could be the only thing they see when they click Requests, it would save us having to sort through Default Incident requests created (Despite training after training) by people who don't know they shouldn't be creating default incidents. GGGrrrrrrrr. \
Hopefully in a future edition or upgrade you could put a small tick box somewhere that says "Only show the Service Catalog" and nothing else related to incident or request entry in a fashion.
That would make me smile.
Thanks,
Jim
Miele Inc.