We are currently evaluating Service Desk Plus, and would like to understand the licensing better.
We have 2 technicians within our company, but use outside consultants to help us with special projects. We want to be able to assign and track tasks that the outside consultants are working on, but they would not need access to the system.
The evaluation version says it is limited to 2 technicians, but the sample data has many listed. Is the two technician limit a concurrent user limit? In the production license version, if we subscribe for two users can we create additional technicians and assign and track their tasks.