License renewal

License renewal

Hi,

We are trying to renew the license of ServiceDesk Plus. Following the link provided for your support team:
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We are glad to tell you that we offer ManageEngine ServiceDesk Plus Standard Edition at free of cost. Once the product is about to expire, you can download the free version from this link. All existing data in your server will remain the same.

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We have downloaded the sw and when we try to install, the sw  presents the following error message: "The installated version of the application could not determined. The setup will now terminate."
The operating system is windows server 2008 starndard edition.


Thank you,
Francisco J. Monllor

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