Last Updated vs. Last Changed
Hey Hey,
There seems to be a disconnect between what 'Last updated' means.
This should reflect the last time that a Request had an item changed within it -- ie. If a request has a status change, or is assigned to a different group etc etc it needs to be reflected in a noticable field.
Although we may not send a reply to a customer, there has been activity which should be reflected somewhere other than 'last updated'
Thanks,
Matte
There seems to be a disconnect between what 'Last updated' means.
This should reflect the last time that a Request had an item changed within it -- ie. If a request has a status change, or is assigned to a different group etc etc it needs to be reflected in a noticable field.
Although we may not send a reply to a customer, there has been activity which should be reflected somewhere other than 'last updated'
Thanks,
Matte