Hi,

I'm looking for a report that will show me the last date a ticket was updated, and what the update was (be that a note or a conversation). The aim is to check that tickets are being checked/updated each week.

Would want to limit it to a set of Technician Groups, group by Technician and sort by last update date.

Can't find a way to do this without code on the Service Desk.

Running 11.1 build 11120

Thanks
Ian