Knowledgebase requires login?
Why does the knowledgebase/solutions require that a user have an account and the ability to log in? Solutions should be open to the public, easy to get to and be the first line of defense for the help desk. It empowers users to fix thier own issues and not tie up support engineers on routine calls.
So, why does the KB/Support area of ServiceDesk plus require that a user be a valid user with a login in SD+ before they can view?
Or am I missing something here?
So, why does the KB/Support area of ServiceDesk plus require that a user be a valid user with a login in SD+ before they can view?
Or am I missing something here?