IT Manager Role
Hello,
I have been reading multiple posts on this topic, varying in uses but all along the same lines. I have been told about the department head workaround but we have multiple departments and multiple department heads and I do not want to have each department head viewing thier departments tickets. WHat I want is for our IT Manager to have the ability to view all tickets in the system and oversee the system as a while while not actually being a tech.
Another feature to go along with that would simply be the ability to assign roles to requesters to allow them to do specific things, like handle the Cntracts, approve POs, manage the inventory and other specific tasks not including technicial specific items.
I hope that this gets some thought as I feel would be a great addition to an already excellent application that would be beneficial to a wide range of customers.
I have been reading multiple posts on this topic, varying in uses but all along the same lines. I have been told about the department head workaround but we have multiple departments and multiple department heads and I do not want to have each department head viewing thier departments tickets. WHat I want is for our IT Manager to have the ability to view all tickets in the system and oversee the system as a while while not actually being a tech.
Another feature to go along with that would simply be the ability to assign roles to requesters to allow them to do specific things, like handle the Cntracts, approve POs, manage the inventory and other specific tasks not including technicial specific items.
I hope that this gets some thought as I feel would be a great addition to an already excellent application that would be beneficial to a wide range of customers.