Issues with the "Replying to a Request" template
Right now I have the following as the "
Replying to a Request" template:
The template works and looks fine on the requester's end, but when the technician goes to reply to a requester's comment, this will happen:
So the template applies itself again, and it looks... awful.
Am I doing anything wrong? How can I get it so this doesn't happen?
FYI - I designed the template in Microsoft Word, and copy/pasted it into ServiceDesk Plus.