Hi,

I've just provisioned a site for ServiceDesk Plus On Demand Standard with the intention of upgrading if it works for us.

The Issue I'm having is that notifications don't seem to be working correctly. As configured in the portal I get notifications when requests are created as I've specified ' Alert the following Technicians by Email when a new request is created'   and entered my email address so I know the email server config is working and I can also create requests via email so it’s fetching email correctly.

The Issue I’m having is when users email in to create requests they never receive a confirmation email, I’ve ticked all boxes other than the SMS notification options on the ‘Notification Rules’ Tab but no luck. When I assign a request to myself I get the confirmation email to say it has been assigned to me but if I assign it to another technician they never receive an email to say they have been assigned the request.

The only notifications that seem to be sending are the ticket creation to my email and the ticket assigned to me, no other notifications are sent.

Any help or insight into what I might have misconfigured would be much appreciated!

Thanks