Issues with Internet Explorer and Firefox
Hello,
we are using ServiceDesk Plus 9.3 Build 9309.
Unfortunately, we have sometimes issues with Internet Explorer,Edge and Firefox.
We tested everything with Chrome, too. There were no issues with Chrome.
It’s the following behavior:
Sometimes, it happen at rare intervals, if we try to add a note to a request or send a reply, nothing happen if we klick on „add“ or „send“.
The same issue happen sometimes if we try to add an attachment.
It seems there is an issue with additional windows in this browsers.
The behavior after the klicking is different:
Mostly nothing happen, but sometimes the action will run as often as we klick on the button. For example the attachment will be added 4 times.
Is this a known issue of IE or Firefox?
Is there any what we can do to prevent such a behavior, excepting to use Chrome (It’s against our company policy).
PS: Sorry for my bad english.
we are using ServiceDesk Plus 9.3 Build 9309.
Unfortunately, we have sometimes issues with Internet Explorer,Edge and Firefox.
We tested everything with Chrome, too. There were no issues with Chrome.
It’s the following behavior:
Sometimes, it happen at rare intervals, if we try to add a note to a request or send a reply, nothing happen if we klick on „add“ or „send“.
The same issue happen sometimes if we try to add an attachment.
It seems there is an issue with additional windows in this browsers.
The behavior after the klicking is different:
Mostly nothing happen, but sometimes the action will run as often as we klick on the button. For example the attachment will be added 4 times.
Is this a known issue of IE or Firefox?
Is there any what we can do to prevent such a behavior, excepting to use Chrome (It’s against our company policy).
PS: Sorry for my bad english.