Have just upgraded ServiceDesk Plus to 8.2.0 build 8215 and have noticed a bug.

 

If you resolve a call (instead of close) and the resolution field is blank, instead of giving you an error to say that the resolution is missing, you simply get an error "FAILURE :Exception occurred while performing the operation.".

 

It works as expected if your close the call.

Brett Bridger
Senior Systems Engineer
St Vincent de Paul Society
NSW, Australia