We have Manage Engine Service Desk Plus 9.1 installed in our environment and published externally. Currently Active Directory Integration is enabled and users login using their credentials on the main login screen. Recently pass through authentication was implemented but the error 'credentials not supported to create the account' was thrown out. I ran the script on the AD server to create a computer account with password and it created the computer in the default Computer container.

Now in the Admin Control Panel, I clicked on save button again and this time it tells me that 'Active Directory authentication is enabled' successfully and I get no errors. But when I browse to the main portal, it gives me a IE prompt and no matter what I fill, it will still go the login page of the application and not home page. I have checked the logs in the file but there are no failures reported, only mentioning that the user has authenticated successfully.

I have inputted the URL of the portal in the trusted sites and this has somewhat removed the prompt and also in the Internet settings, I have set user authentication to 'Automatically login with current username and password'

But still I just cannot get pass-through to work. In the login page under the domain we have 3 sites listed, our domain followed by 2 workgroups but the pass-through was set for our main domain. All the credentials are double checked and are correct!

Could someone please help on how to get this feature up and running perfectly.

Kind Regards,

Sheldon