Issue with Notes addition to job
hey we have a little issue
we need to be able to update every one when anything in a job is updated
we have got our techs to use the notes feature and have made our users do the same
when a user / requester adds a note he can click on email inform tech of note addition (see screen shot for what check box i am talking about)
however when the tech adds a note the requester will not get a email saying that a note has been added
is there a way so when a tech adds a note the requester is notified
and can we have the default with both boxes ticked (then the tech has to untick to make private ect...)
Cheers
Aaron
we need to be able to update every one when anything in a job is updated
we have got our techs to use the notes feature and have made our users do the same
when a user / requester adds a note he can click on email inform tech of note addition (see screen shot for what check box i am talking about)
however when the tech adds a note the requester will not get a email saying that a note has been added
is there a way so when a tech adds a note the requester is notified
and can we have the default with both boxes ticked (then the tech has to untick to make private ect...)
Cheers
Aaron
Topic Participants
aaith_me
scotthiggins
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