Is there a way to run a report for all Incidents/Requests created between certain hours?
We have a 2nd Shift group that works from 4:00 pm to midnight, but the Technician changes all the time, and that same Technician would also work 1st Shift the same week. We need to be able to report on all tickets (Incidents/Requests) that are created just during the 2nd Shift. This report would need to be run adhoc upon request for certain date ranges. Is there any way to do this?