Is there a way to get the average ticket age for a specific service group minus off-hours
Hi team,
I need to look at the average time a ticket spends with the help desk before it's marked resolved. This should include the time the ticket is put on hold. Let me know how to get this information for specific service groups, by taking into account only the working hours.
I need to look at the average time a ticket spends with the help desk before it's marked resolved. This should include the time the ticket is put on hold. Let me know how to get this information for specific service groups, by taking into account only the working hours.
Topic Participants
Christian N
Sailakshmi b
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