Is there a way to disallow a requester from replying to a request with a closed status?
We often find requester commented/replying in service desk to closed tickets. In some cases there is no technician assigned because the request was deemed invalid or there maybe a technician assigned in other cases. In either scenario the responses are missed because we don't look at closed requests that often. It would be nice to make requests with a status of closed or maybe even resolved read only to the requester, is this possible?
Erick
Topic Participants
Erick Grimmer
Sriram K.S
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