Is there a way to automatically split closed ticket?
We have customers that will take the last e-mail they got from us and reply to it to report a new issue. As the old ##ticket No.## is on the subject line this this appends the e-mail to the old/closed ticket and we need to manually do "Split as New Request."
Is there a system setting where if a closed ticket gets e-mailed that SupportCenter will create a new ticket instead of auto-responding with the old closure/resolution message?
TIA,
Marc
Is there a system setting where if a closed ticket gets e-mailed that SupportCenter will create a new ticket instead of auto-responding with the old closure/resolution message?
TIA,
Marc
Topic Participants
MarcKupper
ServiceDesk Plus
cky0703
SupportCenter Support