Is there a way to assign a ticket to more then 1 person?

Is there a way to assign a ticket to more then 1 person?

It would be beneficial for use to be able to assign a ticket to a support agent and a developer. Or a developer and a development lead person etc�

I don't see an option to designate sending notifications to additional personnel on tickets in SC.

Q: Is there a way to send notifications to people other then the single owner of a ticket?

Within a ticket I would think there would be additional fields for notification both internally (support reps) and externally (incase the customer has additional personnel who would like to stay in the loop on notification). Is there a way to do this that I am over looking?

Thanks







                  New to ADSelfService Plus?