Is the survey component very limited, or is it just me?
We're currently using SDP 9.1 Enterprise. We've never used the survey component before, but after some discussion among our group and some managers, we've decided to start using it. Some of my questions are:
- Is it possible to create more than one survey? We would like to create different surveys for different issues (one survey for network issues, one survey for general support requests, one survey for production systems being down, etc.) and send them out according to the type of incident.
- Is it possible to send out surveys as an action? I didn't see the option on the Actions drop-down on an incident. We would like to not send out a survey after every ticket closure.
- Is it possible to send a survey to a group of individuals as opposed to the original requester? There times where we will have an issue that affects an entire site and we would like to solicit feedback from everyone affected at the site, not just the original requester.
- I could not see where we could create a survey for a problem/change--is that possible?
Like I said--the survey component seems very limited. I don't know if I'm doing something wrong or need to enable something, or if it's really just this limited. Thanks for your feedback!