Is it possible to do a change request without being a technician?
We have a need within our IT dept for other members of IT to do a change request to our team but they would not be categorized as technicians, nor do we want them to be technicians because we dont want them to have access to all of the data. Of course I mean to use the change request module and not the regular request module.
Is it possible to
1) as a regular requester without being a technician to create a change request?
2) as a requester to put in a regular helpdesk request and then to change that one to a change request?
right now we are evaluating the product but we are only using it as a change management tool, for the helpdesk portion we already have a solution and dont plan to change that
any answers would be quite helpful thus far I cannot find a way to do either of these options :(
Is it possible to
1) as a regular requester without being a technician to create a change request?
2) as a requester to put in a regular helpdesk request and then to change that one to a change request?
right now we are evaluating the product but we are only using it as a change management tool, for the helpdesk portion we already have a solution and dont plan to change that
any answers would be quite helpful thus far I cannot find a way to do either of these options :(