Im one of the technicians who receive requests from servicedesk. whenever someone assign a request to me, i get a corresponding email notifying me that a request has been assigned. that's the case with technician, right?

This is our setup: our servicedesk is based in India. If a request should be resolved by another team, lets say windows group, the servicedesk analyst will assign it to the windows server group site (lets say Jakarta). The jakarta windows team will now pickup request from that filter (group: windows server and site Jakarta). Now, our team created a mailbox for the group so we can have a central repository for all request. I'd like this mailbox to receive notification whenever a new request is assigned to the filter.