We have a single domain that
Requesters use to gain access into the ServiceDesk Plus site, however all of our
Technicians log in using
Local Authentication, they do not use a
Domain Account. Each technician also has a
Technician Key generated for each of them.
I understand that currently a user is unable to access SDP from multiple domains, however this is a single domain and these technicians do not have accounts in both the
Domain and under
Local Authentication.
When logging in through the iPhone App, the following error is received:
I would like to note that when attempting to log into the application using the
Demo Site, the application does work.
I should also mention that it is not possible to add the technicians to the
Domain as the domain is for one specific customer and the
Technicians are
not members of this domain.
Thank you in advance for feedback and support...Scott