The iPhone App for SupportCenter Plus will not download all of the Accounts and Contacts from the Desktop application.  If you add a support request to the desktop application with the correct Account and Contact and then open that request on the iPhone App, the request information is there in the Requests Tab.  You can even open the request and use the Contact Info button to see the contact's full information.  However, if you do not go into the request and simply open the Accounts or Contacts button from the menu at the bottom of the App, then the Account and Contact information is not listed.  This means that you can enter a request on the desktop app and it will be "pushed" to the iPhone App but you cannot enter a new Request on the iPhone App and push it to the desktop app (for some Accounts and Contacts) because their account and Contact information do not exist on the iPhone App but only on the desktop App.

 

Please help!

Skurfer