Inventory, Assets and Workstations
As mentionend in my other posts, I am currently evaluating ServiceDesk as a tool for our organization. In working through the inventory, workstations and assets, I have several questions/concerns.
1) Compared to many of the other tools I have looked at, Servicedesk is one of the few that handles non-workstation assets. However, it appears that it doesn't completely address all the functionality for those assets. When managing non-workstation assests, one needs the same level of association and tracking as the workstation, that is change history, associated requests, software, etc. The lack of these items makes it very difficult to manage resources, like telephone, cell phones, routers, switches, etc.
2) When managing software, it appears that Service desk creates a single asset for each software license. How do you manage and change all of those licenses if they are controlled under a single license agreement?
3) From a vendor management perspecitive, being able to produce a list of all the problems associated with a specific vendor would be helpful.
1) Compared to many of the other tools I have looked at, Servicedesk is one of the few that handles non-workstation assets. However, it appears that it doesn't completely address all the functionality for those assets. When managing non-workstation assests, one needs the same level of association and tracking as the workstation, that is change history, associated requests, software, etc. The lack of these items makes it very difficult to manage resources, like telephone, cell phones, routers, switches, etc.
2) When managing software, it appears that Service desk creates a single asset for each software license. How do you manage and change all of those licenses if they are controlled under a single license agreement?
3) From a vendor management perspecitive, being able to produce a list of all the problems associated with a specific vendor would be helpful.
