"internal error " when adding a new solution
We are getting an "internal error " when adding a new solution
[com.adventnet.servicedesk.filter.EncodingFilter]|[INFO]|[185]: EncodingFilter called |
[com.adventnet.servicedesk.filter.EncodingFilter]|[INFO]|[185]: EncodingFilter called |
[com.manageengine.servicedesk.sdpapi.v2.servlet.SDPAPIV2Servlet]|[INFO]|[185]: time taken:{init=0, after writing response=1, getting handler=0, getting response obj=0, start=1715185240265, got entityObj=
[com.manageengine.mdh.MDHFilter]|[INFO]|[183]: PORTALID : 1|
[com.adventnet.servicedesk.util.RememberMeUtil]|[INFO]|[183]: inside of ---> getCookieValue from RememberMeUtil, cookieName : sdplogincsrfcookie;|
[com.manageengine.servicedesk.filter]|[INFO]|[183]: ****************** Inside of SdpSecurityFilter class ******************|
[com.manageengine.servicedesk.filter]|[INFO]|[183]: RequestURI ::: /api/v3/user_groups, method ::: GET , action rule path ::: /api/v3/user_groups , actionParamName ::: null; , actionParamValu
[com.adventnet.servicedesk.filter.EncodingFilter]|[INFO]|[183]: EncodingFilter called |
[com.manageengine.sdpod.v3api.handlerimpl.PreDefaultEntityHandler]|[INFO]|[183]: user_group: criteria to return null|
[com.manageengine.sdpod.v3api.handlerimpl.PreDefaultEntityHandler]|[SEVERE]|[183]: null|
java.lang.NullPointerException
at com.manageengine.sdpod.v3api.handler.AbstractEntityHandler.getCriteria(AbstractEntityHandler.java:456)
at com.manageengine.sdpod.v3api.handlerimpl.UserGroupHandler.getRuleAsCriteira(UserGroupHandler.java:54)
at com.manageengine.sdpod.v3api.bean.CriteriaRuleBeanObject.getAsCriteria(CriteriaRuleBeanObject.java:54)
at com.manageengine.sdpod.v3api.handlerimpl.UserGroupHandler.converToJSONArray(UserGroupHandler.java:255)
at com.manageengine.sdpod.v3api.handlerimpl.PreDefaultEntityHandler.getList(PreDefaultEntityHandler.java:1451)
at com.manageengine.sdpod.v3api.handler.AbstractEntityHandler.handleAPICall(AbstractEntityHandler.java:134)
at com.manageengine.servicedesk.sdpapi.v2.servlet.SDPAPIV2Servlet.handleCall(SDPAPIV2Servlet.java:329)
at com.manageengine.servicedesk.sdpapi.v2.servlet.SDPAPIV2Servlet.doOperation(SDPAPIV2Servlet.java:222)
at com.manageengine.servicedesk.sdpapi.v2.servlet.SDPAPIV2Servlet.doGet(SDPAPIV2Servlet.java:99)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:655)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:764)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:227)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at com.manageengine.servicedesk.common.filter.ResetThreadLocal.doFilter(ResetThreadLocal.java:26)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:265)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at com.adventnet.iam.security.SecurityFilter.doFilter(SecurityFilter.java:419)
at com.manageengine.servicedesk.filter.SdpSecurityFilter.doFilter(SdpSecurityFilter.java:239)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at com.adventnet.servicedesk.filter.RememberMe.doFilter(RememberMe.java:184)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at com.adventnet.authentication.filter.AssociateCredential.doFilter(AssociateCredential.java:122)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at com.manageengine.mdh.MDHFilter.doFilter(MDHFilter.java:333)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:197)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:659)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:687)
at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:312)
at com.manageengine.servicedesk.valves.MethodFilterValve.invoke(MethodFilterValve.java:76)
at org.apache.catalina.valves.StuckThreadDetectionValve.invoke(StuckThreadDetectionValve.java:206)
at com.manageengine.servicedesk.valves.SDPStuckThreadDetectionValve.invoke(SDPStuckThreadDetectionValve.java:112)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:357)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:382)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:895)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1722)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:750)
[18:35:21:043]|[05-08-2024]|[com.manageengine.sdpod.v3api.message.EntityMessages]|[SEVERE]|[171]: Unknown Error in v3 api|
java.lang.NullPointerException
at com.manageengine.sdpod.v3api.handler.AbstractEntityHandler.getCriteria(AbstractEntityHandler.java:456)
at com.manageengine.sdpod.v3api.handlerimpl.UserGroupHandler.getRuleAsCriteira(UserGroupHandler.java:54)
at com.manageengine.sdpod.v3api.bean.CriteriaRuleBeanObject.getAsCriteria(CriteriaRuleBeanObject.java:54)
at com.manageengine.sdpod.v3api.handlerimpl.UserGroupHandler.converToJSONArray(UserGroupHandler.java:255)
at com.manageengine.sdpod.v3api.handlerimpl.PreDefaultEntityHandler.getList(PreDefaultEntityHandler.java:1451)
at com.manageengine.sdpod.v3api.handler.AbstractEntityHandler.handleAPICall(AbstractEntityHandler.java:134)
at com.manageengine.servicedesk.sdpapi.v2.servlet.SDPAPIV2Servlet.handleCall(SDPAPIV2Servlet.java:329)
at com.manageengine.servicedesk.sdpapi.v2.servlet.SDPAPIV2Servlet.doOperation(SDPAPIV2Servlet.java:222)
at com.manageengine.servicedesk.sdpapi.v2.servlet.SDPAPIV2Servlet.doGet(SDPAPIV2Servlet.java:99)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:655)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:764)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:227)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at com.manageengine.servicedesk.common.filter.ResetThreadLocal.doFilter(ResetThreadLocal.java:26)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:265)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at com.adventnet.iam.security.SecurityFilter.doFilter(SecurityFilter.java:419)
at com.manageengine.servicedesk.filter.SdpSecurityFilter.doFilter(SdpSecurityFilter.java:239)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at com.adventnet.servicedesk.filter.RememberMe.doFilter(RememberMe.java:184)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at com.adventnet.authentication.filter.AssociateCredential.doFilter(AssociateCredential.java:122)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at com.manageengine.mdh.MDHFilter.doFilter(MDHFilter.java:333)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:197)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:659)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:687)
at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:312)
at com.manageengine.servicedesk.valves.MethodFilterValve.invoke(MethodFilterValve.java:76)
at org.apache.catalina.valves.StuckThreadDetectionValve.invoke(StuckThreadDetectionValve.java:206)
at com.manageengine.servicedesk.valves.SDPStuckThreadDetectionValve.invoke(SDPStuckThreadDetectionValve.java:112)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:357)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:382)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:895)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1722)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:750)
[18:35:21:043]|[05-08-2024]|[com.manageengine.sdpod.v3api.handlerimpl.PreDefaultEntityHandler]|[SEVERE]|[171]: null|
java.lang.NullPointerException
at com.manageengine.sdpod.v3api.handler.AbstractEntityHandler.getCriteria(AbstractEntityHandler.java:456)
at com.manageengine.sdpod.v3api.handlerimpl.UserGroupHandler.getRuleAsCriteira(UserGroupHandler.java:54)
at com.manageengine.sdpod.v3api.bean.CriteriaRuleBeanObject.getAsCriteria(CriteriaRuleBeanObject.java:54)
at com.manageengine.sdpod.v3api.handlerimpl.UserGroupHandler.converToJSONArray(UserGroupHandler.java:255)
at com.manageengine.sdpod.v3api.handlerimpl.PreDefaultEntityHandler.getList(PreDefaultEntityHandler.java:1451)
at com.manageengine.sdpod.v3api.handler.AbstractEntityHandler.handleAPICall(AbstractEntityHandler.java:134)
at com.manageengine.servicedesk.sdpapi.v2.servlet.SDPAPIV2Servlet.handleCall(SDPAPIV2Servlet.java:329)
at com.manageengine.servicedesk.sdpapi.v2.servlet.SDPAPIV2Servlet.doOperation(SDPAPIV2Servlet.java:222)
at com.manageengine.servicedesk.sdpapi.v2.servlet.SDPAPIV2Servlet.doGet(SDPAPIV2Servlet.java:99)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:655)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:764)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:227)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at com.manageengine.servicedesk.common.filter.ResetThreadLocal.doFilter(ResetThreadLocal.java:26)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:265)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at com.adventnet.iam.security.SecurityFilter.doFilter(SecurityFilter.java:419)
at com.manageengine.servicedesk.filter.SdpSecurityFilter.doFilter(SdpSecurityFilter.java:239)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at com.adventnet.servicedesk.filter.RememberMe.doFilter(RememberMe.java:184)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at com.adventnet.authentication.filter.AssociateCredential.doFilter(AssociateCredential.java:122)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at com.manageengine.mdh.MDHFilter.doFilter(MDHFilter.java:333)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:197)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:659)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:687)
at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:312)
at com.manageengine.servicedesk.valves.MethodFilterValve.invoke(MethodFilterValve.java:76)
at org.apache.catalina.valves.StuckThreadDetectionValve.invoke(StuckThreadDetectionValve.java:206)
at com.manageengine.servicedesk.valves.SDPStuckThreadDetectionValve.invoke(SDPStuckThreadDetectionValve.java:112)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:357)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:382)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:895)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1722)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:750)