Hi, after using Adventnet Servicedesk plus internally for a while now, we want to know if it is possible to make it customer facing.

This means that we effectively want to provide a portal to external customers to view their own calls (as a pose to our internal customers).  Using the standard user interface is not appropriate as it would display our internal knowledge base and announcements to external people, therefore is there any way to create a second customized portal, or alternatively is there any way to have a 2^nd installation of either Servicedesk or another product that would tie in with our internal version? Possibly synchronizing certain calls or similar?

This would be to enable external customers to raise and track their own calls through a customized portal, which may be dealt with by the customer services team, but in the event that a customers calls requires a code change or server issue, the call would be routed through to our internal support and passed to the appropriate department whilst still retaining a link so when that call gets closed so does the customer facing version?....

Any suggestions greatly appreciated....

Have looked at the API and although it could raise a call (providing the user already exists as a requestor) it does not return any useful info such as notes, resolution etc