Integration with Service Desk Plus

Hi,

I recently integrated out OpManager with Service Desk Plus and it is working fine. I created a notification rule which in turn created a ticket when a trap is received from machines in our server group.

Let me take a Power Supply going down as a test case:

It creates 2 separate alarms when the trap is triggered.
* alertPowerSupplyFailure
* alertRedundanyLost
and 2 seperate alarms when the power supply is plugged back in:
* alertPowerSupplyNormal
* alertRedundancyNormal

However in Service Desk it creates a huge amount of tickets:
* alertRedundanyLost = 6 tickets
* alertPowerSupplyFailure = 1 ticket
and then when the power supply is plugged back in:
* alertRedundancyNormal = 6 tickets
* alertPowerSupplyNormal = 1 ticket

Is there anyway to fix this issue? I really don't want to have to close 14 tickets each time a simple trap is triggered.

Regards,

Terry