Integrated Training Plans (Skills Assessment)
It would be nice to create a skills self-assessment survey that ties into a training plan. Trackable via SD.
It is critical to providing quality support to look beyond the current request or issue and see a trend "This person would benifit from Word07 training..." click a button and an invitation to participate in a free MS training session.. hey they are out there.
Eg: http://office.microsoft.com/en-us/getstarted/FX101055081033.aspx
It is critical to providing quality support to look beyond the current request or issue and see a trend "This person would benifit from Word07 training..." click a button and an invitation to participate in a free MS training session.. hey they are out there.
Eg: http://office.microsoft.com/en-us/getstarted/FX101055081033.aspx