Initial Set Up - Completed Issues Help
Hi, Im just doing the initial set up of Service Desk and some testing and wonder if anyone can offer any advice?
Once an issue has been closed it obviously appears in the completed view. Say then that the requester sends an email on that request, for instance if they're not happy with the response. Is there someway that the status can be changed?
We do not particularly want to switch on technician notification emails as the support people are sat looking at issues and dont want emails all the time. We would also rather look at open requests rather than having to look through all requests.
Any advice would be appreciated.
Many thanks.
Once an issue has been closed it obviously appears in the completed view. Say then that the requester sends an email on that request, for instance if they're not happy with the response. Is there someway that the status can be changed?
We do not particularly want to switch on technician notification emails as the support people are sat looking at issues and dont want emails all the time. We would also rather look at open requests rather than having to look through all requests.
Any advice would be appreciated.
Many thanks.