Information in Reports
How are the Requests Closed Summary by Date by Technician and the Closed Requests by Technician created? How and where is the info pulled from? I would have thought that both reports would show the same total number of closed calls for a selected date range but they don't. The Closed Requests by Technician seem to always leave closed cases off. For example, I've closed a total of 8 calls today according to the Summary report but only closed 6 cases according to the Closed Request report. Why are they showing different totals?
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