Incomplete results when using search
Hi,
When I use the default search and type in a requester name I get results showing all the calls they've logged. But this doesn't seem to work with calls logged from opmanager (requester name). When I do a search the most recent call I get is over 6 months old. If I change the view on closed calls I see more recent call there but not in search results.
Unfortunately opmanager no longer logs call in SDP even though we are on the latest version of both OpManager and SDP. I've had support look at it but say it requires a fix which I'm still waiting for. The reason I mention this is I can no longer test the SDP search function with new calls from OpManager as they aren't created.
Any ideas?
When I use the default search and type in a requester name I get results showing all the calls they've logged. But this doesn't seem to work with calls logged from opmanager (requester name). When I do a search the most recent call I get is over 6 months old. If I change the view on closed calls I see more recent call there but not in search results.
Unfortunately opmanager no longer logs call in SDP even though we are on the latest version of both OpManager and SDP. I've had support look at it but say it requires a fix which I'm still waiting for. The reason I mention this is I can no longer test the SDP search function with new calls from OpManager as they aren't created.
Any ideas?