Incoming emails are not always created as tickets
Guys,
Another issue: certain emails are not created as tickets/incidents. In the system log there is this notification. This is the first time this happens as far as i know.
Dynamic user addition disabled or error while fetching user info for the
[Email Address] : IMCEAEX-_O=GEMEENTE+20MEISE_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=RECIPIENTS_CN= SVEN+20WILLEMEN@gmmeise.onmicrosoft.com
[Sender's Name] : Sven Willemen
[Email Subject] : Agenda ICT-Stuurgroep dinsdag 09-01-2018
Hence request is not getting generated out of the e-mail.
Another issue: certain emails are not created as tickets/incidents. In the system log there is this notification. This is the first time this happens as far as i know.
Dynamic user addition disabled or error while fetching user info for the
[Email Address] : IMCEAEX-_O=GEMEENTE+20MEISE_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=RECIPIENTS_CN= SVEN+20WILLEMEN@gmmeise.onmicrosoft.com
[Sender's Name] : Sven Willemen
[Email Subject] : Agenda ICT-Stuurgroep dinsdag 09-01-2018
Hence request is not getting generated out of the e-mail.
Topic Participants
Sven
Sriram K.S
josh.smits
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