Incoming Email fetching
Is there a way to avoid ServiceDesk cleaning out the fetched email acccount?
Right now I have it monitoring helpdesk@domain.com and each time it fetches it deletes the item from the mailbox.
This wouldn't be an issue but we are a unified messaging environment and our Exchange message store is also our voice mail message store. So...unless we check voice mail within that minute between SDP fetch it deletes that voice mail and creates a ticket with a .wav attachment.
Please let me know what I can do to work around this.
Thanks,
Neil
Right now I have it monitoring helpdesk@domain.com and each time it fetches it deletes the item from the mailbox.
This wouldn't be an issue but we are a unified messaging environment and our Exchange message store is also our voice mail message store. So...unless we check voice mail within that minute between SDP fetch it deletes that voice mail and creates a ticket with a .wav attachment.
Please let me know what I can do to work around this.
Thanks,
Neil
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neil.perry
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Darryl Hobbs
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