We're currently using SDP 11119.

We have a bunch of service request templates created. Many of these requests are completed by another individual/supervisor, but pertain to a specific user. In these templates, we have created a custom field called "User name" to indicate which user this request is specific to. Is there a field or something we can put on a service request or incident template that will be a "Pertains to" user field so all assets and everything else for the ticket is specific to that user and not the user who created the ticket?

For example: A lot of our service request templates are completed by HR. Take a "user termination" request for instance. We need to be able to see the assets and software associated with this user. But because the HR person is the requester, we have to manually go into assets and search by the user the ticket pertains to. It would be nice if there was a field the HR person could use to select the user the request pertains to, and that user becomes the "unofficial" requester for the ticket.

Is this possible? Thanks!