Hi

Assets are assigned to users, when an incident is logged for a user the request is "assigned to that asset" and appears under the requests tab for that asset.

over a period of time a user may log many incidents that are not asset related, is there any way to indicate on a ticket whether the request is related to that asset? otherwise you have a false reading of how many requests that asset has had.

i dont want to see a request from a user to update intranet details for example, being attributed to a particular asset.

i should only be able to set asset related requests under the requests tab.

Any idea's?