Improving ServiceDesk "Tasks"
I'm noticing that "Tasks" assigned are being forgotten because they are not combined with the incident tickets. It would be nice to have tasks and incidents on the same page (since we spend more time responding to incidents/service requests NOT tasks) so they are always at the forefront of the mind NOT out of sight out of mind.
Does anyone else feel the same way? OR is there a way to set this up already?
Thanks!
Tim