Improvement Request - Logging Time Spent entries
We have a need to log the time spent on a ticket. But there's a couple of variations:
1. Time between when the ticket is picked up and closed.
This may not be realistic to track, especially if it's going to count during lunch breaks, etc.
2. Time determined by a technician to be working on the problem.
We have a need to make sure that technicians don't 'after-the-fact' pad their times. I like the fact that the time entries can be put in, but it should be a cumulative log, with an appropriate log time/date stamp next to it, and NOT have the editing or deletion of such times available.
Justin
1. Time between when the ticket is picked up and closed.
This may not be realistic to track, especially if it's going to count during lunch breaks, etc.
2. Time determined by a technician to be working on the problem.
We have a need to make sure that technicians don't 'after-the-fact' pad their times. I like the fact that the time entries can be put in, but it should be a cumulative log, with an appropriate log time/date stamp next to it, and NOT have the editing or deletion of such times available.
Justin
Topic Participants
jmasters_me
scotthiggins
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