Improvement Request - disabling notifications for select tix

We have auto-generated notices that come in as a result of UPS warnings or failures, the status of backups, network dropouts, etc.

Each email coming in creates a ticket.

We want to implement notifications for those real tickets created by users emailing in requests or via phone or web, but NOT for replies to auto-generated notices.

While I can set up business rules, they can't be used to exclude a particular automated ticket from generating these notifications. I also don't want to have possible recursive email loops happening either.

Now I can either set up a business rule to assign to queues, categories or techs, but nothing that says "Change the owner" to a throwaway account for tracking of automated requests and receiving such notifications.

But if it would be possible to set up a global exception list to emailed notifications, that would be WONDERFUL!

Can we get that feature implemented?

Justin Masters