Importing Knowledge base archive into Service Desk Solutions
We are starting to use Service Desk in our company and need to import our entire Knowledgebase from our previous CRM Software system as well as currently open tickets/requests from the users.
The old CRM software enables us to export the entire KB database into XML Format.
Please advise
Thanks
Dino / OnlineRes
dbose@onlineres.com
The old CRM software enables us to export the entire KB database into XML Format.
Please advise
Thanks
Dino / OnlineRes
dbose@onlineres.com