imported old HelpDesk data in. Now cannot create new tickets
Hi,
We are in the process of migrating all of our old helpdesk data from another system into SupportCenter.
We have created a DTS package to do this and the data looks like it has all gone in fine.
However when we try and raise a new request using the frontend of SupportCenter the new request does not appear anywhere.
could this have anything to do with the fact of batch importing a large amount of data in one go, with regards to the application keeping track of the correct number of rows in the tables etc..
Regards,
Jayne
We are in the process of migrating all of our old helpdesk data from another system into SupportCenter.
We have created a DTS package to do this and the data looks like it has all gone in fine.
However when we try and raise a new request using the frontend of SupportCenter the new request does not appear anywhere.
could this have anything to do with the fact of batch importing a large amount of data in one go, with regards to the application keeping track of the correct number of rows in the tables etc..
Regards,
Jayne