Hello,

I would like to import previous cases and communications from an earlier ticketing system into ServiceDesk Plus. The conversations include images and attachments, which can serve as evidence for approvals, for example.

→ Does anyone know of a way to include notification attachments when importing from CSV/XLSX?

→ Alternatively, is it possible to create notifications via the REST API without the system sending them to the recipients?

→ Bonus question: Is it possible to close a request with a date in the past?

Thank you in advance for any suggestions!