When we receive requests by email and a user pastes a screenshot in the message body the images are not coming through to SDP. Instead, they show up as: [cid:17ac303f-0740-451b-91fd-905b3e4d9c46] or some other random number. It is also not showing images in the requester's signature which leads me to believe HTML is not working. I have tested with several different email accounts and browsers. We use Office 365 for our email. Please advise on how we can fix this.