I'm using SD+ 6.0 in a production environment
I thought this topic might be of use to some people who are on the fence about this upgrade. Overall, the application is working well in my environment, with no issues causing stoppage to work.
I use these modules:
And these features:
The upgrade has had some minor issues:
I have been running the new version since the second day it was available.
During my testing of the request rendering problem, I have upgraded directly from SD+ 5506 and 5507 without any other problems.
Best, Kirk.
I use these modules:
-
Requests
Solutions
Inventory
Contracts
Reports
And these features:
-
E-mail fetch
E-mail notification
SLA
Business Rules
Survey
AD Sync (Scheduled)
The upgrade has had some minor issues:
-
Problem: Many requests would not render the add time section following the upgrade. Fix: Connect to the database,
mysql.exe -u root -P 33366 servicedesk, and correct the requests where executed time was not populated during the upgrade,
update RequestCharges set executedtime = DATETIME where executedtime is NULL;.
Problem: Add time button not working in a few specific requests. Fix: Remove '/' character from the subject line of requests experiencing problems.
Problem: Product field renders multiple times per row in asset list view. Fix: Ignore until patch.
Problem: Entering a resolution when creating a request is non-obvious. Fix: Click on the word resolution. Train technicians until patch.
Problem: SD+ crashed one (1) time following upgrade to 6.0. Fix: This has not reoccurred, and appears to be a fluke.
Problem: Bad links in some e-mail notifications. Fix: Test and re-create e-mail notifications.
I have been running the new version since the second day it was available.
During my testing of the request rendering problem, I have upgraded directly from SD+ 5506 and 5507 without any other problems.
Best, Kirk.