We have been using a method for adding full HTML notifications to SDP for a while now. It basically involves:

1. Create a HTML file using Notepad++ (specifically targeting compatibility with Outlook)
2. Open a blank email, remove any text
3. Use the 'Insert as text' function to add the HTML file as content in the email
4. Copy and paste into the SDP notification window
5. Save the notification

This has been working now for quite a while and works flawlessly on all notification except one!

If I use the process above with the notification 'Notifying technician when a note is added' after saving SDP adds a crazy amount of:

<font face="Times New Roman" size="3"><br><br><br></font>

Into the source of the notification, like dozens and dozens of them.

For example, if I use the above process, copy the notification into 'Alert technician by e-mail when a request is assigned.' the notification will look like this:

Working Notification

The source of this file is also fairly clean, though it does add dozens of:

<font face="Times New Roman" size="3">
    </font>

Notice it doesn't include the dozens of <br> inclusions, so the formatting remains consistent with the original.

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