How to Stop Unassigning by Technicians
Can someone advise what i can do to stop Technicians unassigning request to unassigned.
Is it possible to only allow techs to assign to someone else, not just the group level.
We have a number of techs that prefer to change request allocated to them to unassigned and put it to another group than work on them.
I know I can see the history of request but when they go to another queue they are kind of out of site.
Hope this makes sense?
Is it possible to only allow techs to assign to someone else, not just the group level.
We have a number of techs that prefer to change request allocated to them to unassigned and put it to another group than work on them.
I know I can see the history of request but when they go to another queue they are kind of out of site.
Hope this makes sense?