So that when a requester poses a question, he does not have to link the asset to its workstation BUT immediately to the printer in question. So then there is a request/incident-archive possible per asset and not only to that workstation.

So i can select a printer and see if it has recurrent problems or not. I can see which problems the device has had in the past and so on.

Is this at all possible or not?

Thanks in advance!

Kind regards

ZZtemp