How to set Request Status to "In Progress" when a client responds to request?
Hi Folks -
How can I set up a process where the Request Status is always set to "In Progress" every time a client responds to a ticket?
What is the easiest way to achieve this? Thanks.
How can I set up a process where the Request Status is always set to "In Progress" every time a client responds to a ticket?
What is the easiest way to achieve this? Thanks.
Topic Participants
ctakacs
jhalls
Swetha P
Thomas Andersson
Oliver Leckie
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