How to create work orders automatically

How to create work orders automatically

Hello,

I am testing ServiceDesk+ at the moment to see if it fits our company's needs.
It looks very good so far. There is a very specific need we have though. We need the option to have a certain incoming request trigger the automated creation of work orders that can automatically be assigned to the appropriate tech.

For example, let's say a request with a category "Employee Termination" is received.
This should now automatically trigger work orders that reflect the termination procedure:

e.g. it should be created a WO for:

- disable user account
- retrieve hardware
- terminated cell phone plan
- etc......

The work orders should be linked to the original request, so it cannot be closed before all related WO are completed.

Is there a way to do this in ServiceDesk?

Thanks.
Torsten



















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        • ankit

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