I am creating a new starter ticket process, which the line manager completes with information of the new starter.

We ask a question:  What other systems do you need access to.  For example, CRM system.

We would like to be able to automate ticket creation for "setup user in CRM system", which will either go to a different support group in the same instance, or to a different instance, depending on the system.

How can I do this in ServiceDesk Plus Cloud?

Thanks,

Roy