how to calculate due date once the timer is stopped
hi guys
if i have a request who's due date is today at 4 PM and i put the call on hold in the morning at 8.0o. supposing i change the status of the call to open the next day, how do the requester know his available due time? is it calculated anywhere, can th4e due by date be updated automatically to reflect the new due by time and date????
thanks..
if i have a request who's due date is today at 4 PM and i put the call on hold in the morning at 8.0o. supposing i change the status of the call to open the next day, how do the requester know his available due time? is it calculated anywhere, can th4e due by date be updated automatically to reflect the new due by time and date????
thanks..